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Book a Bulky Waste Collection

We offer a chargeable bulky item collection service for residential properties. Businesses, charities and community groups need to make a arrangements with a registered private waste company.

We'll only collect up to 6 items per booking.

How much it costs

If you receive Housing Benefit or Council Tax Support you get the discounted rate. You'll need to provide your benefit reference number.

Number of items Cost Cost if on benefits
Up to 3 items £25 £13
Each additional item £9 £5
Maximum of 6 items £52 £28

Collection details

We’ll usually collect your bulky items between 7am and 2pm.

You must:

  • put your items out by 7am
  • group or tie pieces together if you take items apart
  • empty the items before collection (for example remove food from fridges and freezers)
  • leave the items where your bins are collected from, this is usually the front boundary of your property (our operatives will not come into your property, garage or garden to collect items)

Items we collect

  • Beds, mattresses and bedroom furniture
  • Sofas, settees and lounge furniture
  • Fridges, freezers, cookers and microwaves (must be empty)
  • Dishwashers, washing machines and tumble dryers
  • Rotary clothes line, lawnmowers and barbeques
  • Carpets and underlay (rolled or bundled)
  • Wardrobes, chest of drawers, tables and chairs
  • Dining room tables, chairs, other free standing furniture
  • Televisions, videos, computers, monitors, large printers and TV cabinets
  • Cots, prams and high chairs
  • Garden furniture
  • Cardboard* - If you have a large amount of cardboard that needs collecting, we will remove this free of charge alongside any bulky items listed above. Please flatten and neatly bundle the cardboard, removing all wrappings and polystyrene.

If the item you want to book is not listed, you can contact us to check if we will collect the item. If we agree to collect the item, we will add the item to the list. Unfortunately we won't collect an item that is similar in the list.

Please note - Fridges and freezers must be empty when presented for collection, if food has been left inside the bulky item will not be collected. There will be no refund or recollection if the collection does not happen for this reason.

Items we won't collect

  • Builders waste, garden or domestic waste
  • Fixtures and fittings (doors and windows etc)
  • Fitted wardrobes
  • Kitchen units
  • Bathroom suites 
  • Mirrors
  • Commercial items, such as fridges, freezers, etc (even if the item has been used in a domestic property)

We do not collect commercial items. These will need to be removed through a private waste company.

Book a collection

You'll need your credit or debit card.

Book collection

Other ways to book

Please phone us on 01452 396 396 if you cannot use the online service. 

Change your collection

When you complete your booking, you cannot change your collection date or the items booked. We'll only collect the items you've booked and won't take any additional items that are out. 

Cancellations or refunds

You cannot cancel and request a refund for your booking:

  • if items are left out for collection and are taken before the collection date.
  • if you don't present the items on time or in the correct location.
  • if you decide you don't want the collection anymore.

Missed bulky collection

If we don't collect the items by the end of your collection day, leave them out and phone us on 01452 396396. You must tell us about a missed collection within 1 working day for us to return.  

Other ways to get rid of large or bulky items

If a shop is closed, do not leave your items outside the shop as this is fly-tipping.

Many items we throw away haven't reached the end of their useful life. Why dispose of an item when someone else could re-use it? There are a number of organisations in Gloucester that take bulky household items that are in good condition and conforming with fire regulations.

You could contact one of the organisations below to see if they could recycle your unwanted items.