Text Messages, Emails and Phone Contact

We are using a messaging service to contact our customers.

To help residents stay on top of when their Council Tax payments are due, we have started sending regular telephone/voicemail, email, and text reminders to people who have fallen behind with their payments before the more formal notices are sent.  Whilst this service is offered to prevent customers from falling further into arrears, it should not be relied upon.

I have been contacted - how do I know if this is genuine or not?

Text Message Example

The text messages will come from ‘GlosCity’ and will read ‘You currently have an outstanding matter with Gloucester City Council.’

It then asks you to follow a link info.gloucester.gov.uk that will take you to a verification screen.

Verification screen example

If you click the link, you will be asked to verify your postcode

Once the account postcode is verified the text will be displayed as follows:

Emails

You will be sent an email from Gloucester City Council with a subject line - reminder - do not ignore

Phone calls

Will be automated and will be personalised with your name and your council tax account number.

If you are still concerned

If you receive a text message or an email about your Council Tax arrears but are not sure it is genuine, please email the council tax department on revenues@gloucester.gov.uk quoting your ten digit account reference number beginning with 03 in the subject line.

Alternatively, you can manage your own council tax account, set up direct debits, set up a payment arrangement or request copy bills online at My Gloucester.